Terms of Service
Please read these terms carefully before using our services. By engaging with Ravuma Lanka, you agree to be bound by these terms.
Welcome to Ravuma Lanka
These Terms of Service govern your use of Ravuma Lanka's website and services. By accessing our website or engaging our services, you agree to comply with and be bound by these terms.
We recommend that you read these terms carefully and reach out to us if you have any questions. Your trust and satisfaction are important to us, and we are committed to maintaining transparent and fair business practices.
Acceptance of Terms
Agreement to Terms
By accessing and using the Ravuma Lanka website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.
Business Use
Our services are primarily intended for business and commercial use. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
Services Overview
Service Description
Ravuma Lanka provides digital solutions including but not limited to web development, mobile application development, brand identity design, product design, digital strategy, and related consulting services. The specific scope of services will be outlined in individual project agreements.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify you of any significant changes that may affect your ongoing projects.
Availability
While we strive to ensure our website and services are available 24/7, we do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or unforeseen circumstances.
User Responsibilities
Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
Accurate Information
You agree to provide accurate, current, and complete information when using our services and to update such information as necessary to maintain its accuracy.
Prohibited Activities
You agree not to use our services for any unlawful purpose, to transmit harmful code, to interfere with the proper functioning of our services, to infringe on intellectual property rights, or to engage in any activity that could damage our reputation or business.
Content Responsibility
You are solely responsible for any content, materials, or information you provide to us for use in your projects. You warrant that you have all necessary rights and permissions for such content.
Intellectual Property Rights
Our Intellectual Property
All content on our website, including text, graphics, logos, images, software, and design elements, is the property of Ravuma Lanka or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Project Deliverables
Upon full payment for completed projects, you will receive the agreed-upon intellectual property rights as specified in your project agreement. Unless otherwise stated, you will own the final deliverables, while we retain the right to showcase the work in our portfolio.
License to Use
We grant you a limited, non-exclusive, non-transferable license to use our services and any provided materials solely for your intended business purposes as outlined in your project agreement.
Portfolio Rights
Unless you specifically request otherwise in writing, we reserve the right to display completed projects in our portfolio, case studies, and marketing materials, with appropriate credit to your business.
Payment Terms
Project Fees
All fees for our services will be outlined in individual project proposals or agreements. Prices are quoted in the agreed currency and may be subject to applicable taxes.
Payment Schedule
Payment terms vary by project and will be specified in your agreement. Typically, we require an initial deposit before commencing work, with the balance due upon project completion or according to agreed milestones.
Late Payments
Payments not received by the due date may incur late fees and may result in suspension of work. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum allowed by law.
Refund Policy
Due to the custom nature of our services, deposits are generally non-refundable once work has commenced. Refund requests will be considered on a case-by-case basis in accordance with the terms of your specific project agreement.
Project Process and Revisions
Development Process
Our typical project process includes initial consultation, proposal, design and development phases, review and revision cycles, and final delivery. Specific timelines and milestones will be outlined in your project agreement.
Client Collaboration
Successful project completion requires your active participation, including timely provision of required materials, feedback, and approvals. Delays caused by lack of client input may extend project timelines.
Revision Limits
Each project includes a specified number of revision rounds. Additional revisions beyond the agreed scope may incur extra charges. Major scope changes will require a new agreement and additional fees.
Approval and Sign-off
You are responsible for thoroughly reviewing and approving deliverables at each project stage. Once you provide written approval, subsequent changes may be treated as new work and billed accordingly.
Confidentiality
Mutual Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our working relationship. This obligation continues after project completion.
Non-Disclosure
We will not disclose your confidential business information, trade secrets, or proprietary data to third parties without your express written consent, except as required by law or as necessary to complete your project with approved vendors.
Exceptions
Confidentiality obligations do not apply to information that is publicly available, independently developed, or rightfully received from third parties without confidentiality restrictions.
Warranties and Disclaimers
Service Warranty
We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. We will make reasonable efforts to correct any defects in our work when brought to our attention within the warranty period specified in your agreement.
Disclaimer of Warranties
Except as expressly stated in your project agreement, our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Third-Party Services
We are not responsible for the performance, availability, or functionality of any third-party services, platforms, or tools that may be integrated into your project. You use such services at your own risk.
Results Disclaimer
While we strive to deliver excellent results, we cannot guarantee specific outcomes such as increased sales, website traffic, or business growth. Success depends on many factors beyond our control.
Limitation of Liability
Liability Cap
To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific project giving rise to the claim.
Excluded Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.
Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or technical failures.
Client Indemnification
You agree to indemnify and hold harmless Ravuma Lanka from any claims, damages, or expenses arising from your use of our services, your content, or your violation of these terms or any applicable laws.
Termination
Termination by Client
You may terminate a project at any time by providing written notice. Upon termination, you will be responsible for payment of all work completed up to the termination date, plus any non-refundable expenses incurred.
Termination by Ravuma Lanka
We reserve the right to terminate our services if you breach these terms, fail to make required payments, or if continuing the relationship becomes impractical or illegal.
Effect of Termination
Upon termination, we will deliver all completed work to date. You will receive the intellectual property rights to completed and paid-for deliverables. All outstanding payments become immediately due.
Survival
Provisions related to payment obligations, intellectual property rights, confidentiality, warranties, limitation of liability, and indemnification shall survive termination of our agreement.
Modifications to Terms
Right to Modify
We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on our website and updating the "Last Updated" date.
Continued Use
Your continued use of our services after modifications to these terms constitutes your acceptance of the revised terms. If you do not agree to the modifications, you should discontinue use of our services.
Project Agreements
Ongoing projects will generally be governed by the terms in effect at the time the project agreement was signed, unless both parties agree in writing to adopt updated terms.
Governing Law and Dispute Resolution
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.
Dispute Resolution
In the event of any dispute arising from these terms or our services, both parties agree to first attempt to resolve the matter through good faith negotiation and mediation before pursuing legal action.
Jurisdiction
Any legal action or proceeding relating to these terms shall be brought exclusively in the courts of Sri Lanka, and both parties consent to the jurisdiction of such courts.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
General Provisions
Entire Agreement
These Terms of Service, together with any project-specific agreements and our Privacy Policy, constitute the entire agreement between you and Ravuma Lanka regarding our services.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No Waiver
Our failure to enforce any right or provision of these terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
Assignment
You may not assign or transfer these terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these terms without restriction.
Independent Contractors
The relationship between you and Ravuma Lanka is that of independent contractors. Nothing in these terms creates a partnership, joint venture, agency, or employment relationship.
Questions About These Terms?
If you have any questions or concerns regarding these Terms of Service, or if you need clarification on any aspect of our agreement, please contact us. We're here to help.
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